1. Introduction

1.1 We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.

2.  Collecting personal information

2.1 Information You Give Us:

We collect and retain any information you provide regarding Services. You have the option to withhold specific information, but doing so may limit your access to various CMEPEDIA Services. 
You provide information to us when you:

• • • register with our website;
    • complete your profile on our website;
    • add or remove an item from your cart;
    • search or shop for e-learning material or other services on our webshop;
    • subscribe to our email notifications and or newsletters;
    • provide feedback and write reviews;
    • add courses and subscriptions to the wishlist;
    • use the services on our website;
    • communicate with us by phone, e-mail, or otherwise;
    • provide information in your Content Provider Account, Professional Body Account, Institute Account, or any other account we make available that allows you to avail CMEPEDIA services or offer goods or services to CMEPEDIA customers;
    • offer your products or services on or through CMEPEDIA.

As a result of those actions, you might supply us with such information as:

• • • identifying information such as your name, address and phone numbers;
    • profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details;
    • payment information;
    • your IP address;
    • address, telephone number, email address;
    • content of reviews and e-mails to us;
    • information and officially valid documents regarding identity and address information, including PAN numbers;
    • credit history information;
    • corporate and financial information; and
    • any other personal information that you choose to send to us.

2.2 Automatic Information

Examples of the information we collect and analyze include:

• • • the internet protocol (IP) address that establishes your computer's internet connection;
    • your login credentials, email address, and password;
    • the geographical location of your device or computer;
    • metrics associated with your device usage, such as when it's in operation, application usage, connectivity data, and any instances of errors or event failures;
    • information about your computer and about your visits to and use of this website (including your browser type and version, operating system, referral source, length of visit, page views and website navigation paths);
    • metrics specific to CMEPEDIA Services, such as technical errors, your engagement with service features and content, your customized settings and backup data, the location of your device running an application, and information regarding uploaded images and files, including file names, dates, times, and image locations. Additionally, it covers version and time zone settings;
    • a comprehensive record of your web interactions on our websites, including the complete Uniform Resource Locator (URL) clickstream—indicating the path to, through, and from our websites—along with timestamps. This also encompasses the products and content you browsed or searched for, page responsiveness, download issues, the time spent on specific pages, and data on page interactions, such as scrolling, clicks, and mouse movements, frequency and pattern of service use;
      information relating to any module you (attempted to) complete on our website.

3. Using your personal information

3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.

3.2 We may use your personal information to:

• • • administer our website and business;
    • personalise our website for you;
    • enable your use of the services available on our website;
    • we use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the CMEPEDIA Services;
    • send you goods purchased through our website;
    • supply to you services purchased through our website;
    • send statements, invoices and payment reminders to you, and collect payments from you and process payments;
    • communicate with you about your purchases, products and services, and promotional offers via different channels (e.g., by phone, e-mail, chat);
    • send you non-marketing commercial communications;
    • send you email notifications that you have specifically requested;
    • send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
    • send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or,
    • where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);
      provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);
    • deal with enquiries and complaints made by or about you relating to our website;
    • keep our website secure and prevent fraud;
    • verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website's private messaging service);
    • to comply with laws. For instance, we collect from sellers information regarding the place of establishment and bank account information for identity verification and other purposes.

3.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.

3.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.

3.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing or for the purpose of your professional (re-)registration.

3.6 All our website financial transactions are handled through our payment services provider CC Avenue.

 You can review the provider's privacy policy at https://www.ccavenue.com/privacy.jsp.

 We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via our website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

4. Disclosing personal information

Customer information holds significant value within our business, and we want to clarify that we do not sell our customers' personal information to third parties. We only share our customers' personal information as outlined below, and this sharing is primarily with CMEPEDIA. and its controlled subsidiaries. These entities are either governed by the same privacy policies detailed in this notice or adhere to privacy practices that offer at least the same level of protection as articulated in this notice.

• • We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy.
  • The third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
  • We may disclose your personal information:

 (a) to the extent that we are required to do so by law;

 (b) in connection with any ongoing or prospective legal proceedings;

 (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

 (d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and

 (e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

• • Except as provided in this policy, we will not provide your personal information to third parties.

5. International data transfers

5.1 Information that we collect may be stored and processed in and transferred between any of the countries in which we operate to enable us to use the information per this policy.

5.2 Information that we collect may be transferred to the following countries which do not have data protection laws equivalent to those in force in the European Economic area: the United States of America, Russia, Japan, China and India.

5.3 Personal information that you publish on our website or submit for publication on our website may be available, via the internet, around the world. We cannot prevent the use or misuse of such information by others.

5.4 You expressly agree to the transfers of personal information described in this Section 5.

6. Retaining personal information

6.1 Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

6.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 Notwithstanding the other provisions of this Section 6, we will retain documents (including electronic documents) containing personal data:

 (a) to the extent that we are required to do so by law;

 (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and

 (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

7. Security of your personal information

7.1 We will take reasonable technical and organizational precautions to prevent your personal information's loss, misuse or alteration.

7.2 We will store all the personal information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic financial transactions entered into through our website will be protected by encryption technology.

7.4 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

7.5 You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).

8. Amendments

8.1 We may update this policy from time to time by publishing a new version on our website.

8.2 You should check this page occasionally to ensure you are happy with any changes to this policy. 9.3 We may notify you of changes to this policy by email or through the private messaging system on our website.

9. Your rights

9.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

 (a) the payment of a fee (currently fixed at GBP 10; 1000 INR; 15 USD); and

 (b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).

9.2 We may withhold personal information that you request to the extent permitted by law.

9.3 You may instruct us at any time not to process your personal information for marketing purposes.

9.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes via Ghostery (www.ghostery.com)

10. Third party websites

10.1 Our website includes hyperlinks to and details of third-party websites.

10.2 We have no control over, and are not responsible for, third parties' privacy policies and practices.

11. Updating information

11.1 Please let us know if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

12.1 Our website uses cookies.

12.2  A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date; a session cookie on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

12.5 We use both session and persistent cookies on our website.

12.6 We use cookies, pixels, and other technologies (collectively, "cookies") to recognize your browser or device, learn more about your interests, and provide you with essential features and services and for additional purposes, including:

(a) Recognizing you when you sign-in to use our services. This allows us to provide you with product recommendations, and provide other customized features and services.

(b) Keeping track of items stored in your cart.

(c) Conducting research and diagnostics to improve CMEPEDIA’s content, products, and services.

(d) Preventing fraudulent activity.

(e) Improving security.

(f) Reporting. This allows us to measure and analyze the performance of our services.

12.7 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 10) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 24) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 29), you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading. In addition, you can set your preferences via www.ghostery.com

 12.8 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 10), you must manually delete cookie files (you can find instructions for doing so at http://support.microsoft.com/kb/278835);

(b) in Firefox, you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history", clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Delete cookies and other site and plug-in data" before clicking "Clear browsing data".

12.9 Deleting cookies will have a negative impact on the usability of many websites.

13. Our details

13.1 This website is owned and operated by CMEPEDIA.

13.2 Our principal place of business is at Villa 5, Esteem Northwood, Blueberry street, Ramanashree California Gardens, Yelahanka 560064, Bengaluru, Karnataka, India.

13.3 You can contact us by writing to the business address given above, by using our website contact form, by email to info@cmepedia.com or by telephone on +91-8147-5267-66.

13.4 We are registered in the India under GST registration number 29AUAPV8596N2ZC  and our registered office is at Villa 5 Esteem Northwood, Blueberry street, Ramanashree California Gardens, Yelahanka 560064, Bengaluru, Karnataka.